Radar Pace is smart eyewear with conversational coaching for running and cycling that comes from a partnership between Oakley and Intel. It launched in October 2016 in English, Spanish, French, Italian, and German. I lead the conversation design for Radar Pace, as well as contributing to the development of the NLU and template generation.

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I'm the Director of Conversational Experience at Civitas, building Sam: a conversational AI-powered digital assistant that answers FAQS for police agencies. It transforms policing by making non-emergency services more available, accessible and approachable. Sam is currently in live beta on the websites of four partner police departments.

Lead Conversational Experience Designer for a retail pharmacy IVR (interactive voice response phone system). I joined the team at the skeletal design phase and shepherded it to go-live in May 2019. Key responsibilities included: completing the full design, creating the technical design, managing localization, prompt recordings, and building a positive client relationship.

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Lead Conversation Designer and Dialog Engineer on an R&D prototype of an embodied virtual agent, in the form of a kiosk, that was capable of single- and multi-party dialog. Key responsibilities included: designing all interactions, collecting data, creating the intent model and implementing all behavior in C#.

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Consulted on the conversational experiences with a client with multiple existing chatbots. Made a suite of detailed recommendations to adjust prompting to decrease drop-off rates and improve flows to be more natural and conversational.

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Conversational Experience Designer for a banking IVR (interactive voice response phone system). I joined during the requirements phase and saw it through the first two phases of development. Key responsibilities included: creating the persona, designing the balance and transaction modules, prompt recordings, and customer education.

Details anonymized.